Refund policy

Refunds

If you did not receive the package you ordered, please contact the Ariel New Zealand Office and we will work with you to try to locate the package through the carrier. That failing, we will either refund your purchase or replace it. We will not be able to refund you if your parcel arrives beyond the projected delivery time.

If we supplied the incorrect product, please contact the Home Office and we will either refund you or supply you with the correct item.

Refunds will not be issued on the basis of disagreement with the content of the resources or if after reading you decide you did not like the resource.

Returns

If your product was significantly damaged in shipping such that it is not usable or presentable, we will replace the item. If CD or DVD products that you ordered are defective or not working properly on your equipment, please contact the Ariel New Zealand Office and we will either refund your purchase or replace it.

You will not be required to return damaged or defective items.

However, if you find you ordered the wrong item, we would ask you to return the item so that we can adjust the price if needed and replace it with the item you intended to order.

Electronic Media

When you purchase electronic media (audio recordings, ebooks, downloadable pdf files), you will receive an email with a link from which you may download the media to your device. If you have trouble opening, playing, or viewing the media on your device, please refer to our digital download instructions page for more information. If you still cannot resolve the issue, contact support@ariel.org for assistance. We will try to assist you with the technical issues and if you ultimately are unable to play or view the media, we will refund your purchase.